Complex care at home
Thornbury Community Services (TCS) delivers ‘Outstanding’ CQC-rated exceptional care at home to adults and children with complex care conditions and requirements across England and Wales.
Inspected by the Care Quality Commission (CQC) and the Care Inspectorate Wales (CIW), you can place your trust in TCS and depend on us to provide you with exceptional care, without exception.
What to expect from our complex care at home service
Our complex care at home service enables adults and children to receive exceptional care and support in their own homes from a specialist team of healthcare professionals.
We partner with integrated care boards, case managers, local authorities, and health boards across England and Wales to relieve pressures on the NHS and reduce costs, supporting you to focus on NHS priorities and reducing health inequalities.
We provide a fully managed care service, which means you can place your trust in us to source the best healthcare professionals, create entirely person-centred care plans for each individual, deliver exceptional care and support that meets their bespoke needs, and continuously review and develop our clinical governance and quality management framework to meet regulatory standards and guidance.
Dedicated clinical leads
Each individual we care for has a clinical lead who oversees their care to ensure they receive an entirely bespoke experience aligned to their care plan, which is focused on positive outcomes and care stabilisation.
No condition too complex
Our dedicated team of healthcare professionals have the expertise and knowledge to support adults and children with highly complex clinical conditions, enabling them to receive exceptional care and support at home.
20 years of excellence
With over 20 years of unrivalled expertise and clinical excellence, we are committed to providing an ‘Outstanding’ CQC-rated exceptional care at home service, tailored to the individual needs of every person we support.
No location beyond reach
No matter how remote the individual’s location across England and Wales, we have the resources and an extensive team of healthcare professionals available to provide care at home services, wherever and whenever.
Upskilling in-house training
With our specialist in-house training team, our healthcare professionals can complete upskilling training to develop their skillset and knowledge to provide care at home to more individuals and better support their bespoke clinical needs.
Specialist care teams
We have an extensive specialist team of registered adult and paediatric nurses, and healthcare assistants with an array of skills and knowledge, enabling us to support adults and children with a range of clinical conditions.
CQC-rated ‘Outstanding’
Our ‘Outstanding’ CQC-rating is highlighted in the exceptional care we deliver to adults and children across England and Wales. Our rating reflects our 20 years of clinical excellence, robust clinical governance, quality management, and the positive impact we make to the lives of the people we support every day in our care at home services.
Our commitment to clinical governance and quality management
As an ‘Outstanding’ CQC-rated care provider by the Care Quality Commission and a registered Wales care provider by the Care Inspectorate Wales, we are committed to upholding the highest standards of clinical governance and quality management to meet the regulatory requirements and, most importantly, ensure the people we support remain safe and stable under our care at all times.
Our robust clinical governance infrastructure is built on over 20 years of clinical excellence and unrivalled expertise and is continuously reviewed and developed by our specialist team of over 40 clinicians.
How we’ve made a difference
We’ve supported adults and children with a range of care conditions to receive exceptional care at home and lead rewarding lives with the support of our dedicated healthcare professionals. Read our case studies to learn how we’ve made a difference to individuals across England and Wales.
Arrange complex care at home today
To discuss our complex care at home services and how we can specifically support you, complete the short form or contact our team using the details below.
Complex care at home FAQs
Complex care at home with Thornbury Community Services is a specialist nurse-led service that supports adults and children across England and Wales with highly complex clinical needs to receive exceptional care and support at home.
Our complex care at home service is a fully managed service, which means we cover everything from sourcing the best healthcare professionals to creating care plans, providing the care, and ensuring robust clinical governance and quality management are in place.
Our fully managed service consists of:
- An entirely personalised care package set-up in 7 days by an expert team with specialist healthcare professionals ready to provide care to the individual in their own home, across any location in England and Wales.
- The service is overseen by our Chief Nurse and Registered Manager, Thomas Dowle, who ensures we continuously improve the quality of our service while maintaining our ‘Outstanding’ CQC-rated standards and deliver exceptional care at home to the people we support. Tom brings over 20 years of experience and unrivalled clinical expertise to TCS, which enables us to provide the care promised, first time, every time.
- We have a team of over 40 clinicians across our complex care at home service. Each individual we support is assigned a dedicated clinical lead who oversees their care, manages their care plan, conducts clinical assessments, monitors the clinical governance, and provides support to our healthcare professionals and the people we care for around the clock.
- Our specialist team of registered nurses and healthcare assistants are available across England and Wales to provide exceptional care at home service to adults and children. They effectively manage the care of each person we support through our digital recording system, Total Mobile, which enables us to securely share data, access real-time reporting and deliver safe, effective care to individuals in their own homes.
- We have an operations team providing 24/7 support to our healthcare professionals. The are the main point of contact for our healthcare professional and support them with queries and questions around their shifts to ensure they are supported to provide exceptional care at home.
- The individuals receiving our care services also have 24/7 support from our dedicated operations team; this ensures they have the best possible experience with us and know their needs are always met and their expectations are exceeded.
- We have a dedicated in-house training team providing training courses to ensure our healthcare professionals have the right skills and knowledge to deliver exceptional care to each individual we support.
To arrange complex care at home with us today, please complete the enquiry form above, or contact our team via email or phone using the contact details below.
- Email: enquiries@thornburycommunityservices.co.uk
- Phone: 0333 323 1266
Within our complex care at home service, we have an extensive team of adult and paediatric nurses and healthcare assistants with a diverse set of specialist skills and clinical knowledge, meaning we have the expertise to support a range of complex clinical needs and the rarest medical conditions, covering:
- Acquired brain injury
- Spinal injuries
- End-of-life and palliative care
- Physical disabilities
- Neurological conditions
Thornbury Community Services delivers exceptional care at home services to adults and children across England and Wales. We support individuals with complex clinical needs, learning disabilities, autism, and mental health conditions for as long as they need us. We provide emergency staffing care within 4 hours, as well as short-term or long-term care at home services, no matter the individual’s condition or location across England and Wales.