Learning disabilities, autism and mental health care at home
Thornbury Community Services (TCS) delivers ‘Outstanding’ CQC-rated person-centred care at home to adults and children with learning disabilities, autism, and mental health conditions, including young people in tier 4 units across England and Wales, for however long they need us.
What to expect from our learning disabilities, autism, and mental health home care service
Working in partnership with integrated care boards, case managers, local authorities, and health boards across England and Wales to enable individuals to receive exceptional care at home, we reduce costs and alleviate rising pressures on the NHS.
Regulated by the Care Quality Commission and Care Inspectorate Wales, we provide a fully managed service across England and Wales. Our fully managed service takes the pressure away from you and ensures the individual requiring care can receive exceptional person-centred care at home.
Our care is delivered by our specialist team of healthcare professionals overseen by our dedicated clinicians who manage our robust clinical governance and quality management framework, ensuring the people we care for are always at the centre of everything we do.
Exceptional person-centred care every time, without exception
Our person-centred, outcome-focused care revolves around empowering the people we care for, enabling them to make decisions, and ensuring they feel fulfilled in the care they receive.
Care in remote locations
We have an extensive specialist team of nurses, support workers and healthcare assistants across England and Wales to deliver person-centred care in the most remote locations.
Bespoke care plans
To ensure an entirely bespoke experience for each person we support, we create individualised care plans, focused on positive outcomes, goals, and aspirations.
Unrivalled clinical expertise
Our teams’ exceptional clinical expertise enables us to deliver the highest standards of care and support, exceeding expectations and meeting the needs of every individual.
24/7 care packages
We can support individuals and their care needs for as long as they need us. We are committed to delivering exceptional care at home services to individuals across England and Wales.
Outcome-focused care
Our outcome-focused care and support is underpinned by Positive Behavioural Support, which promotes personal choice, inclusion, participation, and equality of opportunities and experiences.
20+ years of excellence
Drawing on over 20 years of unrivalled clinical excellence, we have the expertise and robust infrastructure to always deliver exceptional ‘Outstanding’ CQC-rated care at home, without exception.
Dedicated clinical leads
Each person we support has a clinical lead nurse who oversees their care and enables them to receive a highly person-centred and bespoke experience from our specialist teams.
Person-centred approach
We provide person-centred care to every individual by implementing bespoke processes, plans, and activities that are regularly reviewed and updated by our expert clinical lead nurses.
Specialist care teams
Our comprehensive team of healthcare professionals consistently strives to deliver exceptional care to each person we support, providing them with an entirely bespoke experience.
Why we created our learning disabilities, autism, and mental health care at home service
Following the Winterbourne View Hospital Panorama released in 2011, which highlighted the poor-quality and unsafe care patients with learning disabilities, autism, and mental health conditions experienced, this drove a national Government inquiry, which brought about the transforming care report.
In response to this report, our Chief Nurse and Registered Manager, Clare Metcalfe, created our learning disabilities, autism, and mental health service with a highly skilled team of clinicians and healthcare professionals to help adults and children with learning disabilities, autism, and mental health conditions safely transition their care from hospital to home, enabling them to be with their family and loved ones, whilst receiving person-centred and outcome-focused care and support from our specialist teams.
Our approach to learning disabilities, autism, and mental health care at home
Our care is centred around each person we support, enabling them to receive a highly bespoke experience with TCS. We are committed to treating each person we support with dignity, compassion, and respect as part of the Health and Social Care Act 2008.
Care is personalised
We personalise our care to the individual by creating a bespoke care plan for them that is tailored to their health, wellbeing and medical needs with an overarching focus on building confidence, growing skills and creating meaningful relationships.
Care is coordinated
We coordinate our care by involving the relevant people in the individual’s care plan to ensure there is a shared understanding of their requirements and needs to support them to stabilise under our care and achieve their goals.
Care is enabling
We take an enabling approach to our care, encouraging the individual to have a good quality of life while receiving personalised, exceptional care that is well coordinated by our specialist healthcare professionals and clinical lead.
CQC-rated ‘Outstanding’
As an ‘Outstanding’ CQC-rated care at home provider, you can place your trust in us, knowing we meet the standards required by the Care Quality Commission and are committed to delivering exceptional care, without exception.
Our commitment to clinical governance and quality management
We are committed to prioritising the safety and wellbeing of the people we support whilst meeting regulatory standards and best practices. Our robust clinical governance and quality management infrastructure is built up over 20 years of clinical excellence and unrivalled expertise, enabling us to provide exceptional care every time, without exception.
How we’ve made a difference
Thornbury Community Services is committed to delivering person-centred care and support that exceeds expectations and meets the bespoke requirements of each individual we care for. Read our case studies to learn how we’ve made a difference to individuals through person-centred and outcome focused care.
Arrange learning disabilities and mental health care at home today
To discuss our learning disabilities and mental health care at home services and how we can specifically support you, complete the short form or contact our team using the details below.
Learning disabilities, autism, and mental health home care FAQs
Learning disabilities, autism, and mental health home care with Thornbury Community Services is person-centred, outcome-focused care and support delivered to adults and children with learning disabilities, autism, and mental health conditions in their own homes and local communities. Our care focuses on empowerment, building relationships, and enabling the people we care for to make decisions about their care.
- Chief Nurse and Registered Manager Clare Metcalfe oversees our learning disabilities, autism, and mental health service. Clare has an extensive background working in various healthcare settings and specialist qualifications and training within the learning disabilities, autism, and mental health care industry that make our service exceptional.
- We have a specialist team of clinicians assigned to each person we support. This means every individual we care for has their own clinical lead who creates and manages their care plan, oversees the clinical governance, conducts clinical assessments, and provides expert clinical oversight of the care delivered by our healthcare professionals. The clinicians are also available any time or day to provide support to our healthcare professionals and the individuals we support.
- Our dedicated team of operational experts provides 24/7 support for the people we care for and our healthcare professionals, ensuring they receive an ‘Outstanding’ CQC-rated service.
- Our extensive team of healthcare professionals provides exceptional care at home to the people we support and digitally manages their care through Total Mobile, a digital recording system that enables us to access real-time reporting, securely share data and information, and deliver safe, effective care to individuals in their own homes.
- Our in-house expert training team provides tailored training to our healthcare professionals. Our training is centred around each person we support and their care needs and requirements. This ensures our nurses and support workers have the skills and knowledge to deliver a person-centred care experience to the people we care for.
To arrange care with us today, please complete the enquiry form above, or contact our team via email or phone using the contact details below.
Email: enquiries@thornburycommunityservices.co.uk
Phone: 0333 323 1266
Thornbury Community Services delivers exceptional care at home across England and Wales. Supporting adults and children with complex clinical needs, learning disabilities, autism, and mental health conditions, we positively impact people’s lives for however long they need us. Whether you need emergency staffing care within 4 hours or long-term care at home services, you can place your trust in our expertise and excellence every time, without exception.