Meet the team

Emrys joined Thornbury Community Services (TCS) in 2015, beginning his journey as a Regional Business Manager before taking on a national role that led to the promotion to Operations Director and then Managing Director.

As Managing Director, Emrys enables our teams to continue our commitment to delivering an ‘Outstanding’ CQC-rated service whilst ensuring everyone has the right skills and resources to diversify and develop their expertise to match the needs of the changing healthcare system and develop a long-lasting and meaningful career. Alongside this, Emrys is responsible for ensuring TCS aligns with our parent company, Acacium Group and their values and strategic objectives to create a thriving culture that drives excellence by putting people first so we can work better together to achieve Acacium Group’s vision to be the leading global healthcare solutions partner.

From growing up in a residential home that supported individuals with learning disabilities and autism, Emrys witnessed the increasing demand for bespoke care and support services for people in the community. Growing up in this environment inspired him to want to add value to society and further support vulnerable people with a range of care needs.

Ian joined Thornbury Community Services (TCS) in 2017 and progressed in his career with TCS, gaining a vast amount of knowledge and experience in business development and creating and growing relationships and partnerships with integrated care boards (ICBs), regional health boards and private clients.

As Director of Growth, Ian oversees our Growth Team and collaborates with many departments across TCS, ensuring we evolve as a business by retaining and growing existing and new partnerships with ICBs, continue providing an ‘Outstanding’ CQC-rated service to our clients, and deliver fully managed, complex care solutions to adults and children in the community.

Ian’s extensive knowledge and expertise in business development play a significant role in ensuring we are aligned with our values and well-placed in the healthcare industry so we can continue to support more individuals and create bespoke interim or longer-term care plans to match their needs.

Clare joined Thornbury Community Services (TCS) in 2019 as the Head of our Learning Disabilities and Autism Service, then progressed to the Registered Manager and Chief Nurse of our learning disabilities, autism, and mental health service.

As one of our Chief Nurse’s, Clare works alongside our other Chief Nurse, Thomas Dowle, overseeing all clinical elements across our different TCS services to ensure we can continue to grow safely and successfully whilst maintaining ‘Outstanding’ CQC-rated standards and delivering person-centred care with our values in mind.

With over 26 years’ experience working in a variety of healthcare settings, including community care, Clare’s passion, integrity, expertise and nursing background enable TCS to support our healthcare professionals to successfully deliver person-centred outstanding care to adults and children at home.

Thomas joined Thornbury Community Services (TCS) in 2021 as Chief Nurse and Registered Manager for our TCS complex care at home service.

As Chief Nurse, Tom works alongside our other Chief Nurse, Clare Metcalfe, to ensure TCS continues to improve the quality of our services whilst maintaining our ‘Outstanding’ CQC-rated standards to meet the needs of the people we support and continue to empower and enable them to live meaningful lives under our care supervision.

With over 20 years’ experience working in the healthcare industry and several NHS hospitals where he designed an alternative care pathway for the London Ambulance Service for admission avoidance, Tom and his expertise play a key role in ensuring the people we care for are at the centre of everything we do.

Greg joined Thornbury Community Services (TCS) in 2020 as the Operations Director.

As the Operations Director, Greg oversees our Operations Team, who are the initial point of contact for the individuals we care for and healthcare professionals.

Greg focuses on enabling his team to provide a continuous ‘Outstanding’ CQC-rated service to the people we support, our nurses, support workers, and healthcare assistants 24/7.

Greg’s experience and expertise as a qualified solicitor with a background in project management, delivery of operational strategies, and senior management of multi-site complex operations working predominantly in the public sector with vulnerable people enables TCS to deliver the best service and experience to the individuals under our care and our team of healthcare professionals.

James joined Thornbury Community Services (TCS) in January 2024. Prior to his role with TCS, he was in various roles with our affiliated businesses under our parent company, Acacium Group.

As Operations Director for the community staffing division, James oversees our Heads of Service, who manage our rapid response businesses.

James also collaborates with multiple parts of the business on key projects and strategies to identify opportunities for our teams to work better together across the business, utilise technology to further enhance the care we provide, develop and support the healthcare professionals we recruit, and continuously improve how we effectively engage with them. Alongside this, James is developing our emerging businesses to successfully compete in the demanding healthcare industry and enable us to provide care in other countries or adjacent markets.

Orlagh joined Thornbury Community Services (TCS) in 2013 and progressed in her career with TCS, gaining a vast amount of knowledge and experience in resourcing and recruiting specialist nurses, support workers, and healthcare assistants (HCAs) to deliver the very best care to the people we support.

As Business Services Director, Orlagh oversees the creation, growth, and enhancement of various departments within TCS Business Services. These departments include Customer Experience, Marketing and Workforce Attraction, Workforce Onboarding and Support, Workforce Solutions and Assurance and Workforce Engagement.

With over 10 years’ experience at TCS, Orlagh has played an integral part in developing and growing the business to support the wider healthcare industry and TCS to improve experiences for our colleagues and healthcare professionals. Orlagh’s expertise enables the Business Services function to better support our healthcare professionals to deliver an ‘Outstanding’ CQC-rated service to the individuals we care for.

John joined Thornbury Community Services (TCS) in 2022 as a Finance Business Partner, then progressed to the Director of Commercial Finance in 2023.

As the Director of Commercial Finance, John oversees the Finance Team and collaborates with the different TCS functions, providing strategic and operational insight and analysis of the business’s performance to maintain our ‘Outstanding’ CQC-rated standards and enable growth and high-quality delivery of our services.

With seven years of experience working at the Virgin Group for a national healthcare provider, John’s knowledge and expertise in finance and account management support commercial decision-making using budget and forecast data to determine changes aligned with our core values and business strategy.

Kellie joined Thornbury Community Services (TCS) in 2022 as a Senior People Partner before being promoted to Transformation Director in 2023.

As the Transformation Director, Kellie works with teams across TCS, supporting projects and enabling employees to be as effective as possible in their roles, ensuring they have the best support and technology to succeed and the opportunity to share ideas for improvements to create the best possible experience for our healthcare professionals and the people receiving our care services.

Kellie’s background in project management and change management supports TCS to deliver an ‘Outstanding’ CQC-rated service that meets the individual needs of each person we care for.

Marcia was previously a part of our parent company, Acacium Group, and joined the business in 2018. She then moved to Thornbury Community Services (TCS) in January 2024 as a Senior People Partner.

In her role, Marcia is responsible for creating a people strategy that aligns with the overall business strategy and goals. The people strategy focuses on supporting all of the different teams across the business to feel recognised, celebrated, and supported in their roles and enable them to have long-lasting careers.

As part of the people strategy, Marcia aims to develop an engaging and diverse company culture that retains our teams and attracts like-minded, passionate individuals who share our vision and values. Alongside this, Marcia will work with specific teams on projects to help with people engagement and retention which supports the overarching people strategy.