Timesheets

Your timesheet is sent to you electronically and is unique to you.

You will need to use black ink and write in capitals when filling in your timesheet to ensure legibility.

You must not use any form of correction fluid on your timesheet.

One timesheet needs to be completed per week (Monday to Sunday).

If you are working with more than one client, you should complete a new timesheet for each client.

Your timesheet will need to be scanned, uploaded to your device (phone, computer or tablet) and sent to us via email as a black and white PDF. You can scan your timesheet using a free app called CamScanner which can be found on the Apple App Store and Google Play Store. If you are sending travel receipts, these must be attached as an additional document to your email.

Your timesheet must be no bigger than 2MB.

If you do not receive an automated confirmation email when you send your timesheet, it has not been received.

If your timesheet has been rejected, you will need to check the following:

• You have stated the four-letter client code or, where it has been requested, the client reference number in the ‘Client Ref No’ box
• You have put the correct date next to the correct day
• Your start and finish times are correct, and you have informed the care coordination team if there were any changes to your shift
• Your full timesheet must be shown in landscape orientation. It must be clear to read and submitted in a black and white PDF document. (Make sure the flash is off if you are using a phone or camera)
• Any notes in the notes box refer only to training, cancellation or a travel claim.

If you are claiming a cancelled shift, please complete the client reference number, date and shift time on your timesheet. Please leave the mileage/travel section blank if you did not make your way to the shift. In the notes box, please provide a brief statement to say the shift was cancelled and why.

Signatures from clients/relatives must always be attempted. If no one can sign your timesheet, please write ‘unable to sign’ in the ‘Authorised Client Signature’ box. If you are working with a client who stipulates the timesheet must be signed, you will need to take it back on your next shift to get it signed.

If you are still having issues with your timesheet, please contact: Payroll@thornburycommunityservices.co.uk.