Introducing your new TCS newsletter
Introducing your new TCS newsletter
We’re delighted to welcome you to the very first edition of our TCS complex newsletter.
As part of our continued commitment to providing a world-class service to you, you will receive a newsletter from TCS once every quarter. The newsletter will include the latest updates and key information, and useful guidance to support your world-class career with us.
The quarterly newsletters provide an opportunity to reflect and celebrate the exceptional work you and your colleagues have achieved in the previous quarter and how you have played a vital role in supporting adults and children to live safe and fulfilling lives in their own homes and local communities.
Quicklinks
A message from our Head of Service
Hi there, I’m Gemma, Head of Service for TCS Complex.
On behalf of everyone at TCS, I’d like to say a massive thank you for your continuous commitment to our clients and the ‘Outstanding’ CQC-rated care you delivered to them in the last quarter.
Quarter 4 of 2023 was a great success, and we saw many of our clients achieve personal goals and take visits to their local communities with your help.
The knowledge, passion and expertise you bring to your role supports TCS to work towards our vision to ‘Be the leading provider of world-class care services across the UK and Ireland’. We are on a journey together to achieve this, and you are essential in making this happen.
Thank you for everything you’ve done so far. Please know your commitment to our clients and the outstanding care and support you deliver does not go unmissed. We look forward to another successful quarter and sharing the highlights with you in our next quarterly newsletter.
Celebrating you and your role
After a very successful quarter 4 in 2023, we want to take this opportunity to reflect and celebrate the care you delivered to our clients and share with you a good news story about one of our TCS complex clients.
Hours of care delivered to our clients
Last quarter, we delivered a total of 128,301 hours of care to 90 clients in the community. Thank you for being a part of this success. You were instrumental in making this happen, and we hope to see this number grow every quarter so we can continue supporting more individuals to receive care in their own homes and communities.
The difference you make
We’d like to share with you a good news story about one of our paediatric clients. Before coming to TCS, this young girl was admitted to the hospital with numerous conditions and requirements, including 24/7 tracheostomy and ventilation care. With her bespoke care needs, she needed the best possible care and support from a team of highly skilled healthcare professionals.
Her care was transitioned to TCS, and she now receives 1:1 nursing care from our exceptional team. She is supported to eat on her own and has stabilised under our care without any signs of deterioration. She has regular access to her community, including trips to her local swimming pool and a visit to meet Santa Claus.
Thank you to our teams for working collaboratively with the client to support their bespoke needs. It’s wonderful to receive stories like this of how we support our clients, no matter their care requirements.
How would you like to be celebrated in your newsletter?
As this is our first edition of the TCS complex newsletter, we’d love to grow this section to celebrate and recognise you and role at TCS. If you have any ideas on how we can develop this section, please click the button below to share your feedback.
Some suggestions to consider are shoutouts to your colleagues, key highlights and achievements from your shifts or examples of how you’ve displayed the 5 TCS values of professionalism, integrity, passion, expertise and respect in the care you deliver to our clients.
Supporting your wellbeing
Your wellbeing is important to us, and we want to ensure you’re receiving the best possible support to enable you to have a meaningful career at TCS.
As part of our commitment to you, we offer confidential wellbeing calls with our Supervisions and Appraisals Team, who are registered nurses that have worked in the same setting as you for some time and are fully aware of what support we can provide and the challenges of working within the complex care setting.
All calls and personal details will be confidential unless there is a risk to your safety or to others. If you would like to book a confidential wellbeing call with the team, please click the button below.
Latest guidelines and updates
To ensure you have the latest guidance, updates and information to support you in your role, we have created this dedicated section of the newsletter. Please read the information below to learn about the latest updates.
Safety updates
Your safety and the safety of our clients are our top priority. That’s why we’re committed to providing you with the latest industry safety information. There have been several safety updates from the Medicines & Healthcare Products Regulatory Agency (MHRA) and the British National Formulary (BNF). Please take the time to read through these updates by selecting from the buttons below.
Learnings from incident trends
We have seen an increase in medication incidents in the previous quarter relating to incorrect frequency of medication administration or incorrect dosage of medication. This is particularly relevant when clients have frequent medication changes.
Please be extremely vigilant in your medication management and if a medication is unclear, please contact your Clinical Lead or Out of Hours Team for support. There is additional medication guidance training available on Compass.
Digital Nurse Logs (DNL)
We are excited to announce that electronic MAR charts are coming to DNL to support safe medication management. Your clinical lead will be in contact when your package is transitioning over.
Since the implementation of DNL, our teams have been busy creating helpful resources to support you to feel confident using the new system in your role.
There is a full step-by-step video guide on Compass showing you how to use DNL during your shifts. The video guide is split into steps so you can skip to your required step on using DNL.
We appreciate this is a change to how you manage our clients’ care and keep them safe in the community. However, the digital recording system ensures you have the right technology to help you deliver world-class care to our clients.
If you have any queries about the new digital recording system, please email our team here or reach out to your clinical lead with any questions or concerns you have.
Travel and mileage
Your safety and wellbeing are of the utmost importance to us, and we want to ensure you can travel to and from your shifts safely and get paid on time for your completed shifts and mileage expenses. Please read the below guidance around travel and mileage.
Changes to your home address
To ensure your mileage claims are authorised and paid on time, we need to have your correct home address on file.
If there are any changes to your home address, please contact your care coordinator using the details below, and they will be able to support you.
Tel: 0345 120 5310
Travelling from a different address to shifts
We understand there maybe circumstances where you are travelling from a different address to your shift. If this is the case, please make your care coordinator aware (using the contact details above) before your shift begins so we can make sure your mileage is approved.
As part of our efforts to do more to support your wellbeing and safety, we will routinely be looking at ways in which we can minimise travel time.
Your timesheets
We’re committed to ensure that you are paid on time for all the shifts you complete in the community. To support you to complete your timesheet correctly, we have created a step-by-step video guide on completing your timesheet, along with FAQs about TCS timesheets.
Head over to your Timesheet guide area of Compass to view the guide and FAQs.
Our dedicated teams
Our teams are here to support you in your role at TCS. We have a dedicated operational and clinical 24/7 support service for you to contact at any time. Our compliance, payroll, and supervisions and appraisals team are also available during the week to support you.
To view the contact details for each of our teams, visit the help and support section of Compass.
Career opportunities
At TCS, we are committed to keeping you up to date with the latest opportunities available for you to enhance and develop in your career. Keep reading to find out about our latest opportunities.
If you’re a TCS nurse looking to progress in your career, we have multiple clinical leads roles currently available. Our clinical lead opportunities are suitable for nurses who can confidently oversee our care packages and our healthcare professionals at TCS, ensuring our clients receive ‘Outstanding’ CQC-rated care at all times. Click the button below to view our latest clinical lead opportunities.
What can I expect working in a TCS clinical lead role?
To give you an idea of what to expect working as a TCS RNLD/RMN clinical lead, two of our very own clinical leads, Olivia and Arianwen, share some details about their roles.
Working as a clinical lead at TCS, it’s our responsibility to ensure our nurses and support workers are skilled, competent and passionate about delivering care to our clients in different environments. Our roles require us to be proactive and reactive at all times. We will assess all and any risks for the clients, both positive and negative, ensuring they are achievable in safe and secure environments. We are there to support our nurses, support workers, HCAs, clients and their families whenever they need us.
Refer a friend
Alongside our Clinical Lead opportunities, we are looking to grow our team of community nurses and healthcare assistants.
If you know a nurse or healthcare assistant who would love to join our TCS team, please click the button below to refer your friend and receive a cash bonus.
Share your feedback
We value your feedback
As this is our very first quarterly newsletter, we want to know what you liked about it and your ideas or suggestions of what you would like to see in your upcoming TCS quarterly newsletters.
We’d appreciate your feedback, which you can provide by completing the short anonymous form below. We look forward to reviewing your ideas and suggestions.
Newsletter feedback
We’d love to hear about your experience with TCS so far, key highlights from your TCS career and examples of the positive impact you’ve had on our clients in the community. Please spend a few minutes writing a quick review on Google.
Navigate to Compass
Don’t forget that all of the key information you need to navigate your world-class career with us is all housed on Compass. From finding out more about your TCS benefits, accessing your handbook, booking CPD courses and preparing for your shifts, Compass has everything you need.