Our robust clinical governance and quality management
As an ‘Outstanding’ CQC-rated care provider, we have a robust clinical governance and quality management infrastructure that prioritises the safety and wellbeing of the individuals we support, enabling them to lead rewarding lives whilst receiving exceptional care at home.
Our commitment to clinical governance and quality management
We are committed to delivering exceptional person-centred care that aligns with our clinical governance framework, which focuses on promoting quality, safety, and risk management. Our framework ensures the people we care for are always at the centre of everything we do, and the care they receive is tailored to their individual needs and requirements.
With our team of over 40 specialist clinicians overseeing our clinical governance and quality management, we have the expertise to ensure quality and regulatory standards and best practices are always achieved, our healthcare professionals deliver exceptional care, and the individuals we support always remain safe.
Quality planning
Our quality planning focuses on understanding and meeting the needs of the people we care for. For each individual we support, we create bespoke structures, plans, and processes that are regularly reviewed and updated to ensure they have an entirely person-centred experience.
Quality assurance
Our quality assurance encompasses our operational and clinical checks, which identify opportunities for improvement, ensure we remain compliant, and consistently provide an ‘Outstanding’ CQC-rated service to the individuals we support.
Quality control
Our quality control is a set of measured standards that monitor our services’ quality and performance. We continuously review our processes and data, responding to any changes that require plans and protocols to be implemented to ensure the best possible outcomes.
Quality improvement
Our quality improvement is a systematic process focused on improving performance, quality, and experiences for the people we support. We involve relevant individuals in any issues that occur to ensure we collectively implement the safest outcomes.
Clinical audits
Our clinical audits encompass regular reviews and analyses of every clinical, medical, safety, and operational element of the care we provide to each individual, enabling us to identify new opportunities to continuously improve our services.
Risk and incident management
Our risk and incident management involves a dedicated team continuously assessing and managing all incidents against our criteria to determine the level of risks. The team also conducts regular review meetings to analyse incidents and identify trends.
“All staff were committed to continually learning and improving services. They had a good understanding of quality improvement methods and the skills to use them. Leaders including the Quality Assurance and Improvement leads worked across the service to encourage innovation and research.”
Care Quality Commission (CQC)
Regulated care provider
Thornbury Community Services is a registered care at home provider in England and Wales. We are regulated by the Care Quality Commission (CQC) and the Care Inspectorate Wales.
The CQC rates our services ‘Outstanding’ in England, which is reflected in the exceptional care we deliver, our 20+ years of clinical excellence, and our robust clinical governance and quality management.
How we’ve made a difference
We are committed to positively impacting people’s lives for however long they need us. Supporting individuals with complex clinical conditions, learning disabilities, autism, and mental health needs across England and Wales, we deliver the care promised every time, without exception. Read our case studies to find out how we’ve supported individuals and their bespoke care needs.
Our industry leaders
Our team of industry leaders are passionate about making a difference and committed to supporting more individuals to receive care at home. They are integral in making TCS an ‘Outstanding’ CQC-rated care provider that goes above and beyond to exceed expectations, no matter how complex a person’s condition or remote their location.
Exceptional care every time, without exception
Unrivalled clinical expertise
Our clinical expertise is part of what makes TCS ‘Outstanding.’ From our passionate teams of healthcare professionals, made up of specialist registered nurses, highly skilled support workers, and healthcare assistants, to our dedicated team of clinicians with extensive nursing backgrounds and experience, the expertise of our teams is unrivalled.
20+ years of excellence
Our care at home services are built on over 20 years of excellence. As a trusted partner to integrated care boards, health boards, case managers, and local authorities across England and Wales, we support individuals with complex clinical conditions, learning disabilities, autism, and mental health conditions to receive exceptional care at home.
Passionate specialist teams
Our specialist teams consist of highly skilled healthcare professionals, over 40 clinicians, and operational, recruitment, governance, and compliance teams, all working seamlessly together to provide an ‘Outstanding’ CQC-rated service to each person we support. We are committed to exceeding expectations and positively impacting people’s lives for however long they need us.
Enquire about our care at home services
Speak with our specialist team about our care at home services and how we can specifically support you by completing the short form or contacting our team using the details below.