TNSC/TCS Migration FAQs – HCAs
Starting your journey with TCS
We understand that transitioning to a new team can bring a lot of questions about what’s changing and what to expect. Rest assured, our goal is to make your move to TCS as welcoming and seamless as possible.
From the moment you officially transition to TCS for all your community shifts, we’ll be here to guide you through every step of the process. You’ll receive clear information and helpful advice from our dedicated teams to ensure you feel fully informed and confident as you settle in.
We’ve created this page to answer some initial questions and provide helpful information about your transition. However, we understand you may have additional questions. If there’s anything you’re unsure about, you can request a call back by clicking the button below. Our dedicated Workforce Engagement team will then be in touch to provide the answers and support you need.
What to expect on your transition date to TCS
On your transition date at the end of January, you will officially transition to TCS for all
community-based shifts. This will mark the start of your journey with us.
Welcome and support
Our dedicated Workforce Engagement team will reach out to you personally from now until the transition date if you have requested a call back. They will take the time to provide thorough answers, offer additional guidance, and make sure you’re fully informed about the next steps. If there’s anything you’re unsure of or need assistance with, they are here to help and ensure a smooth and seamless transition.
Towards the end of January you will receive a welcome email from TCS, which will include all the important details you need to get started smoothly.
No re-registration required
There is no need for you to re-register with TCS, your relevant TNS registration details will be automatically transferred to us. You may just need to verify or complete some information. In the months following the transition, we will reach out to you to discuss your skills and experience to ensure we’re offering you shifts that you may be interested in.
Key contacts for support
As you transition to TCS, we want to ensure that you continue to have easy access to the support you need for both your hospital and community shifts. To make this transition as smooth as possible, the contact details for your relevant teams will remain the same, minimising any disruption. The key people you currently communicate with will not be changing, so you can continue to reach out as usual.
Community shifts
For all community shift queries, continue to contact the community bookings team on 0333 323 0331.
Acute shifts
For all acute shift queries, continue to contact the TNS duty desk team on 0345 120 5305.
Managing your shifts with TNS and TCS
As a healthcare professional who’s always on the move, we understand the importance of managing your shifts with ease. We’ve made sure that managing both acute and community shifts with TNS and TCS is as simple and efficient as possible.
Acute shifts with TNS:
You’ll continue using the Quick Nurse app to manage your availability and book shifts with TNS, just as you always have. This includes acute shifts in a variety of settings – hospitals, care homes, nursing homes, schools, and more.
Community shifts with TCS:
Just like TNS use QuickNurse, we have our shift viewing app – ipoint. You’ll be able to view shifts through ipoint, just as you currently do in QuickNurse, and call the same team as you usually do to book your community shifts.
Please note that Quick Nurse and iPoint are two separate apps, so be sure to keep both apps updated with your availability to avoid any scheduling conflicts.
Your pay: ensuring timely and accurate payments
We understand the importance of being paid correctly and on time. To ensure your pay is processed smoothly for both TNS and TCS shifts, here’s what you need to know:
Pay rates:
Following the transition, there will be no immediate impact on your pay rates for last minute community staffing shifts, and if you are currently working in TCS commissioned shifts, your pay rate for these shifts will also remain the same. Please note that, as a business, we will regularly review our pay rates to ensure they remain competitive and reflective of the market.
Payslips:
You will receive separate payslips for TNS and TCS shifts. Receiving multiple payments won’t affect your tax code, as all payments come from the same legal entity.
If you have any questions about your pay, please contact your usual Payroll team on 0345 120 5333.
Uniforms
Once you transfer to TCS, for the majority of your community-based shifts, you will not be required to wear a formal uniform, however you must ensure you dress appropriately in smart/casual clothing. There may be some instances where the client may ask you to wear a uniform. Always clarify the dress code when accepting your shift from the Community Team.
Have a question? Request a call back
Hopefully this page has answered some initial questions you may have regarding your transition to TCS. If there’s anything you’re unsure about, you can request a call back by clicking the button below. Our dedicated Workforce Engagement team will then be in touch to provide the answers and support you need.